Dabbawalas have much to teach us

28 Dec

Everyday, Mumbai’s dabbawalas ( collect and transport 200,000 lunches from workers’ house and to their workplace – within 3 hours. Success rate: 99,9999%. All with a simple work ethic and minimal administration.

  • Error Rate: 1 in 16 million transactions.
  • Technological backup: Nil.
  • Cost of service – Rs.300/month ($6.00/month).
  • Standard price for all (weight, distance, space).
  • “No strike” record as each one a share holder.
  • Zero fuel.
  • Zero investment.
  • Zero dispute.
  • 100% customer satisfaction.

This is how the free market economy really should work..


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